Privacy policy

Last Updated: July 2026

Fyndivo respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

Full name
Email address
Telephone number
Billing address
Shipping address
Account login details (where applicable)
Information provided when contacting customer support

Order and Payment Information

When you make a purchase, we collect information relating to your order, including products purchased, transaction details and payment confirmation.

Payments are processed securely through Shopify and its authorised payment providers. Fyndivo does not store your full debit or credit card details on our servers.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Date and time of access
Referring website information
Cookie and similar technology data

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders.
Arrange delivery through our courier partners.
Communicate with you regarding your orders.
Provide customer support.
Verify payments and prevent fraud.
Improve our website, products and services.
Send marketing communications where permitted by law or where you have consented to receive them.
Comply with legal and regulatory obligations.

We will only process your personal information for lawful purposes and in accordance with POPIA.

3. Sharing Your Information

Fyndivo may share your personal information with trusted third parties only where necessary to operate our business, including:

Shopify and related service providers.
Payment processors and payment gateways.
Courier and delivery companies, including Aramex Store-to-Door.
Information technology and website service providers.
Professional advisers where required.
Government authorities or law enforcement where required by law.

We require all third-party service providers who process personal information on our behalf to implement appropriate security measures and to process personal information only in accordance with applicable law and our instructions.

We do not sell or rent your personal information to third parties.

4. International Processing of Information

Some of our trusted service providers, including Shopify and payment processors, may process or store personal information on secure servers located outside South Africa.

Where personal information is transferred internationally, Fyndivo will take reasonable steps to ensure that your personal information receives an adequate level of protection in accordance with POPIA and other applicable data protection laws.

5. Shopify Services

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

As part of providing these services, Shopify may collect and process certain personal information in accordance with its own Privacy Policy, which can be viewed at:

https://www.shopify.com/legal/privacy

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Remember your preferences.
Keep items in your shopping cart.
Improve website performance.
Analyse website traffic.
Provide a better shopping experience.

You may disable cookies through your browser settings; however, certain features of the website may not function correctly if cookies are disabled.

7. Marketing Communications

If you subscribe to our newsletter or opt in to receive marketing communications, we may send you information about promotions, new products and special offers.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.

8. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

While we strive to protect your information, no method of electronic transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Retention of Information

We retain your personal information only for as long as reasonably necessary to:

Provide our services.
Maintain business records.
Resolve disputes.
Enforce our agreements.
Comply with legal, tax and accounting obligations.

When personal information is no longer required, it will be securely deleted or anonymised where reasonably practicable and in accordance with applicable law.

10. Your Rights Under POPIA

Subject to applicable South African law, you have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where legally permissible.
Object to certain processing of your personal information.
Withdraw consent where processing is based on your consent.
Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details provided below.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Fyndivo is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

12. Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children without the consent required under applicable law.

If we become aware that personal information has been collected from a child without the necessary consent, we will take reasonable steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or services.

Any updated version will be published on this page together with the revised Last Updated date.

Your continued use of our website after any changes have been published constitutes your acknowledgement of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any of your rights under POPIA, please contact us:

Fyndivo

📧 Email: fyndivo@gmail.com

By continuing to use the Fyndivo website and services, you acknowledge that you have read and understood this Privacy Policy. Your personal information will be processed in accordance with this Privacy Policy and applicable South African law.

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