Shipping policy

Last Updated: July 2026

At Fyndivo, we are committed to delivering your order as safely and efficiently as possible. Please read this Shipping Policy carefully before placing an order through our website.

Order Processing

Orders are processed within 1–3 business days after full payment has been successfully received.

Orders are processed Monday to Friday, excluding weekends and South African public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email together with your Aramex Store-to-Door tracking number, allowing you to monitor the progress of your delivery.

Delivery Time

Fyndivo currently ships throughout South Africa using Aramex Store-to-Door.

Estimated delivery time: 8–11 business days from the date your order has been dispatched.

Please note that delivery times are estimates only and are not guaranteed. While we make every effort to ensure timely delivery, unforeseen delays may occur.

Delivery Delays

Although we work closely with our courier partners, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions
Public holidays
High shipping volumes
Industrial action or strikes
Remote or outlying delivery locations
Courier operational delays
Customs or regulatory inspections (where applicable)
Any other event beyond our reasonable control

Fyndivo cannot be held liable for delivery delays caused by the courier or circumstances outside of our reasonable control. However, we will make reasonable efforts to assist customers by tracking shipments and communicating with the courier where necessary.

Shipping Address

Customers are solely responsible for ensuring that all shipping and contact information provided at checkout is complete and accurate.

Fyndivo will not be responsible for delays, failed deliveries, returned parcels or additional courier charges resulting from incorrect, incomplete or inaccurate delivery information supplied by the customer.

Failed Deliveries

If a parcel cannot be delivered because:

an incorrect or incomplete delivery address was provided;
the recipient is unavailable to accept delivery;
the parcel is refused upon delivery; or
the parcel is not collected where applicable,

the parcel may be returned to Fyndivo. Any additional shipping, return courier or re-delivery charges incurred will be the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your Aramex Store-to-Door tracking number.

Tracking information may take up to 24 hours to become active after your parcel has been collected by the courier. Customers can use the tracking number to monitor the progress of their shipment through Aramex's tracking system.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact Fyndivo as soon as possible.

We will liaise with Aramex Store-to-Door to investigate the matter and work towards a suitable resolution. Any refund or replacement will be handled in accordance with our Returns & Refund Policy and applicable South African consumer legislation.

Shipping Fees

Shipping charges are calculated and displayed during checkout before payment is completed.

Any free shipping promotions or special delivery offers will be clearly advertised on our website and are subject to their applicable terms and conditions.

Delivery Areas

Fyndivo currently delivers throughout South Africa.

At this time, we do not offer international shipping unless otherwise stated on our website.

Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact our Customer Support team using the contact details provided on our website. We will be happy to assist you.

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