Refund policy

Last Updated: July 2026

At Fyndivo, we strive to provide quality products and excellent customer service. This Returns & Refund Policy explains your rights and our procedures for returns, exchanges, and refunds in accordance with applicable South African consumer laws.

By placing an order on our website, you agree to the terms of this policy.

1. Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 7 days of delivery, provided that:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging.
  • All accessories, manuals and free gifts are included.
  • The product is suitable for resale.
  • The product is not listed as a non-returnable item.

Customers are responsible for the cost of returning change-of-mind purchases.

Original shipping fees are non-refundable.

Fyndivo reserves the right to decline a return or reduce the refund amount where a returned product is not in its original resale condition, where permitted by law.

2. Non-Returnable Items

For health, hygiene and safety reasons, the following items cannot be returned unless they are faulty:

  • Personal care and hygiene products that have been opened or used.
  • Custom-made or personalised products.
  • Gift cards.
  • Digital products or downloadable content.
  • Clearance or final sale items marked as non-returnable.
  • Products damaged due to misuse, negligence or normal wear and tear.

3. Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective, incorrect or incomplete, please contact Fyndivo within 7 days of delivery.

To assist us in resolving the matter quickly, please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Photographs of the packaging where applicable.

Depending on the circumstances, we may require the product to be returned for inspection before approving a refund or replacement.

Where a product is confirmed to be defective in terms of the Consumer Protection Act, you may be entitled to a repair, replacement or refund in accordance with South African law.

4. Products Damaged Through Misuse

Our warranty and return policy do not cover products that have been damaged due to:

  • Misuse or abuse.
  • Accidental damage.
  • Improper installation or assembly.
  • Unauthorised repairs or alterations.
  • Water damage where the product is not designed to be water-resistant.
  • Normal wear and tear.

5. Return Shipping

Unless a product is confirmed to be faulty, incorrect or damaged on arrival:

  • Customers are responsible for return shipping costs.
  • Original delivery charges are non-refundable.
  • We recommend using a courier service that provides tracking.
  • Fyndivo is not responsible for returned parcels lost during transit.

If a product is confirmed to be faulty or supplied incorrectly, Fyndivo will arrange or reimburse reasonable return shipping costs where applicable.

6. Inspection Process

All returned products undergo an inspection before a refund, replacement or exchange is approved.

Inspections generally take 3–7 business days after the returned item has been received.

If the returned product does not meet the requirements of this policy, Fyndivo may refuse the return or return the item to you at your expense.

7. Refunds

Approved refunds will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to reflect, depending on your payment provider or bank.

Shipping charges are not refundable unless required by South African law.

8. Exchanges

Products will only be exchanged if they are:

  • Defective.
  • Damaged during delivery.
  • Incorrectly supplied.

Exchanges are subject to product availability.

If a replacement product is unavailable, Fyndivo may offer a refund or an alternative product of equal value.

9. Refused or Undeliverable Orders

If an order cannot be delivered because:

  • An incorrect delivery address was provided.
  • The customer is unavailable.
  • The parcel is refused.
  • The parcel is not collected from the courier.

Fyndivo may deduct any return courier fees, storage charges or re-delivery costs from the refund where permitted by law.

10. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, cancellation requests will be handled in accordance with this Returns & Refund Policy.

11. How to Request a Return

To request a return, please contact our Customer Support team with:

  • Your full name.
  • Your order number.
  • The reason for the return.
  • Supporting photographs where applicable.

Returns sent without prior approval may not be accepted.

12. Your Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes any rights available to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African legislation.

Fyndivo is committed to providing fair, transparent and efficient service while ensuring that both our customers and our business are protected under South African law.